Refund

Refund & Cancellation Policy – Pushpa Pickles

At Pushpa Pickles, we value your trust. Since our products are handcrafted and perishable food items, we follow a strict but fair Refund & Cancellation Policy to ensure quality and customer satisfaction.

1. Order Cancellations

  • You may cancel your order within 4 hours of placing it, provided it has not yet been shipped.
  • Once the order is dispatched, cancellations will not be possible.
  • Cancellation fees: 3% of the transaction value may be deducted as payment gateway charges.
  • Refunds for cancelled orders will be processed within 7 working days to your original payment method.

2. Returns & Refunds

As food products are perishable, we do not accept returns except in the following cases:

  • Wrong item received (e.g., Mango Pickle sent instead of Tomato Pickle).
  • Damaged, leaking, or spoiled product at the time of delivery.
  • Missing items in the package.

Conditions for Refund/Replacement:

  • An unboxing video is mandatory as proof for damaged, missing, or wrong products.
  • Refund/complaint requests must be raised within 48 hours of delivery.
  • Products must be stored as per instructions (Refrigerate after opening). Refunds will not be given if spoilage is due to improper storage.
  • Refunds/exchanges are not applicable for taste preferences or minor color/texture variations (as each pickle batch is handmade).

3. Process

  1. Contact us via email at 📧 Email: info@thepushpakitchen.com 📞 Phone/WhatsApp: +918712400703 within 48 hours of delivery.
  2. Share your order ID, details of the issue, and mandatory proof (photo/video).
  3. Our team will review and confirm eligibility.
  4. If approved, refund/replacement will be processed within 7 working days.

4. Mode of Refund

  • Refunds will be credited back to the same account/card/wallet used for purchase.
  • For COD orders (if applicable), refunds will be issued via bank transfer or store credit.
  • Refund timelines depend on your bank/payment gateway.

5. No Refunds Will Be Provided For:

  • Requests raised after 5 days of delivery.
  • Products opened/used beyond first inspection.
  • Incorrect address, failed delivery attempts, or unreachable phone numbers.
  • Delays due to courier partners, customs, or natural events.

6. Need Help?

📧 Email: info@thepushpakitchen.com
📞 Phone/WhatsApp: +918712400703

We are always happy to help resolve genuine issues fairly and quickly. 💚

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